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#OnlineShopping - Commission and consumer protection authorities call for clear information on prices and discounts

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Consumer websites screened across the EU show that many consumers face unclear information on prices and discounts when buying online. The European Commission and national consumer protection authorities has published the results of an EU-wide screening of 560 e-commerce sites offering a variety of goods, services and digital content, such as clothing or footwear, computer software or entertainment tickets.

Around 60% of these websites showed irregularities regarding the respect of EU consumer rules, predominately in relation to how prices and special offers are presented.  Justice, Consumers and Gender Equality Commissioner Věra Jourová said: “Online shopping provides many opportunities for consumers.  However, more than half of the websites show irregularities, in particular on how prices and discounts are advertised. This must stop as the consumers are often led to confusion and higher price than intended. I am appalled by the high number of the websites that have these problems – I hope they are unintended. Online traders need to fully respect EU consumer rules. National consumer authorities, with the assistance of the Commission, will now take the necessary steps to stop such unfair business practices”.

The full press release is available online.

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