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#ConsumerPolicy - Alternative and online dispute resolution help consumers enforce their rights

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The European Commission has released its first report on the implementation of the European framework for Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR). Both instruments allow consumers and traders to settle their disputes through 460 Alternative Dispute Resolution bodies over a purchase without going to court.

Justice, Consumers and Gender Equality Commissioner Věra Jourová said: “This report clearly shows that alternative ways of resolving consumer disputes have picked up and appeal to consumers. This is good news. But we want more consumers to be aware about these alternative means and more traders to use them too. Today, only one in three traders use Alternative Dispute Resolution. This is not enough. I encourage member states to continue their work to improve these tools.”

The Online Dispute Resolution platform has attracted more than 8.5 million visitors and 120,000 consumer complaints since its launch in 2016. Moreover, it has led to direct settlement in up to 42% of cases. As regards Alternative Dispute resolution, the report shows that impartial dispute resolution bodies are now operational in all member states and in the retail sectors. However, more work still needs to be done since both the Alternative Dispute Resolution and the Online Dispute Resolution do not deliver fully on the ground yet. The Commission works on continually improving the Online Dispute Resolution platform by providing more targeted information on consumer rights, while helping users find the most appropriate redress tools and facilitate direct settlements.

The full report is available online.

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Belgium

Clashes break out in Brussels in protests over coronavirus restrictions

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Police and protesters clashed in the streets of Brussels on Sunday (21 November) in demonstrations over government-imposed COVID-19 restrictions, with police firing water cannon and tear gas at demonstrators throwing rocks and smoke bombs, witnesses said, write Christian Levaux, Johnny Cotton and Sabine Siebold, Reuters.

About 35,000 people took part in demonstrations, police said, which began peacefully before violence broke out.

Protesters wearing black hoods threw stones at police as they advanced with water cannon at the main junction in front of the European Union Commission headquarters, Reuters journalists said.

Facing up to the police lines, the protesters held hands and chanted "freedom". One protester was carrying a placard reading "when tyranny becomes law, rebellion becomes duty".

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Police forces stand guard as people protest against coronavirus disease (COVID-19) measures near the European Commission in Brussels, Belgium November 21, 2021. REUTERS/Johanna Geron

Protesters also threw smoke bombs and fireworks, the newspaper Le Soir reported. The situation calmed down later, police said.

Belgium tightened its coronavirus restrictions on Wednesday (17 November), mandating wider use of masks and enforcing work from home, as cases rose in the country's fourth COVID-19 wave. Read more.

There have been 1,581,500 infections and 26,568 coronavirus-related deaths reported in the country of 11.7 million people since the pandemic began. Infections are increasing again, with 13,826 new cases reported on average each day.

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Violence has also broken out in anti-restriction protests in Belgium's neighbour the Netherlands in recent days. On Friday, police in Rotterdam opened fire on a crowd.

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European Commission

NextGenerationEU: Commission receives payment request from Spain for €10 billion under the Recovery and Resilience Facility

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The Commission has received the first payment request from Spain under the Recovery and Resilience Facility (RRF) for a disbursement of €10 billion in financial support (net of pre-financing). Spain's overall recovery and resilience plan will be financed by €69.5 billion in grants. Payments under the RRF are performance-based and contingent on Spain implementing the investments and reforms outlined in its recovery and resilience plan. This first payment request relates to 52 milestones covering several reforms in the areas of sustainable mobility, energy efficiency, decarbonisation, connectivity, public administration, skills, education and social, labour and fiscal policy.

The Commission now has two months to assess the request. It will then send its preliminary assessment of Spain's fulfilment of the milestones and targets required for this payment to the Council's Economic and Financial Committee. More information on the process of the payment requests under the RRF is available in this Q&A. More information on the Spanish recovery and resilience plan is available here.

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Belgium

'When the Smurfs meet Monkey King'

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'When the Smurfs meet Monkey King' is a children's art exhibition celebrating the 50th anniversary of the establishment of diplomatic relations between China and Belgium.

The successful art exhibition celebrating the 50th anniversary of the establishment of diplomatic relations between China and Belgium in La Louvière, the birthplace of Surrealism in Belgium that ended on 24 October gave the opportunity to nearly 300 local primary and middle school students in just one week to depict their vision of friendship between China and Belgium.

On 17 October, during the opening ceremony, Françoise Ghiot, Laurent Wimlot, aldermen of La Louvière, and their guests from China and Belgium attended the event. Counsellor Yang Qing, wife of the Chinese Ambassador to Belgium, also recorded a video for the inauguration of the event.

Counsellor Yang Qing said in her speech that she admired the exhibition held in La Louvière. Using pure and innocent artistic perspective, extraordinary creativity and imagination, the children have well defined the cultural elements of both countries. Celebrating the 50th anniversary of the establishment of diplomatic relations between China and Belgium with children’s eyes, sincere feelings, those future ambassadors of friendship have expressed their visions of a better collaborative future between the two nations.

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Ghiot said in her speech that she was very happy on the occasion of the 50th anniversary of the establishment of diplomatic relations between China and Belgium to see children’s paintings from China. The art exhibition opened a skylight of artistic exchange for local children.

This children's art exhibition was jointly curated by the city of La Louvière, the Nardone Gallery, and Yellow Vitamines. Through the LPGA (Little Painter Global International Art Exhibition), covering 40 cities and 500 aesthetic education training institutions in China, 5000 children’s work were collected and 200 were finally selected to focus on Belgium. With the innocent help of children's brushes, imagination and understanding, art and culture provided an ideal medium to understanding differences and strengthening the bond between China and Belgium.

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