European Commission and EU consumer authorities publish final assessment of dialogue with #Volkswagen

| July 19, 2018

The European Commission and national consumer authorities in the EU have published their conclusions on the 8.5 million car recalls made in the Union by the Volkswagen group after the ‘Dieselgate’ scandal. The VW Group’s effort to build trust in the recalls and the significant improvement in the information provided to consumers, are welcomed. The rate of repair is now reaching 80% and the Group committed to continue the free-of-charge update and the related de facto guarantee to solve problems that arise after the update until the end of 2020. However, the Commission and the consumer authorities regret that the company could not give a full and clear guarantee in case of problems after the repair. Justice, Consumers and Gender Equality Commissioner Vera Jourová said: “We have worked hard to make VW more proactive with EU consumers affected by the Dieselgate scandal. VW fulfilled the action plan they promised to me, but that was all. This is again a reminder of the need for stronger rules on individual redress in the EU, including collective actions.” More information is available in this press release.

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